SECTION 1 – Introduction

At Tespex pty ltd we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tespex.com, use our WooCommerce store, and make payments through Stripe. By using our website, you consent to the data practices described in this policy.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@tespex.com.au
SECTION 2 – WHAT WE DO WITH YOUR INFORMATION?

We collect various types of information to provide and improve our services, including:
  • Personal Information: Name, email address, billing and shipping addresses, phone number, and payment details.
  • Account Information: If you create an account, we collect login credentials and purchase history.
  • Transaction Data: Payment information processed by Stripe, including card details (securely handled by Stripe) and transaction history.
  • Technical Data: IP address, browser type, device information, and usage data collected through cookies and similar tracking technologies.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
Section 3 – How we use your information

We use your information to:
  • Process and fulfill orders through WooCommerce.
  • Process payments securely via Stripe.
  • Improve website functionality, user experience, and customer support.
  • Send transactional emails, order updates, and promotional offers (if opted-in).
  • Comply with legal obligations and prevent fraud.
SECTION 4 – How we share your information

We do not sell or rent your personal information. However, we may share information with:
  • Third-Party Service Providers: WooCommerce and Stripe to process transactions securely.
  • Legal Authorities: If required by law, subpoena, or to protect our rights and interests.
  • Marketing Partners: Only with your consent for promotional purposes.
SECTION 5 – Processing payment

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We implement security measures to protect your personal data, including SSL encryption and secure payment gateways. However, no online transmission is 100% secure, so we encourage you to protect your login credentials.
SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience, analyse website traffic, and provide personalised content. You can adjust your cookie preferences in your browser settings. Third-Party Links our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.