Sydney Tesla Accessories – We offer shipping across Australia and are committed to delivering your order as quickly as possible. Once your order is dispatched, the delivery time will vary depending on your region. All prices are listed in Australian Dollars (AUD). Please note that holidays, natural disasters, or pandemics may impact shipping times thanks for shopping with the best Tesla Accessories Store.
Business Hours:
  • Monday to Thursday: 9:30 AM – 4:00 PM
  • Friday: 9:30 AM – 3:30 PM
  • Saturday: Closed Sunday: 10:00AM – 1:00PM
Pre-Order and Backorder Items: If your order includes pre-ordered or backordered items, we will ship available items immediately, and the remaining items will be shipped as soon as they become available. If your order arrives in multiple shipments, rest assured that the remaining items will be delivered soon.
Estimated Delivery Time:
  • Handling Time: 0-2 business days (Monday – Friday)
  • Transit Time: 2-8 business days (Monday – Friday)
  • Order Cutoff Time: 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Shipping Charges:
  • Free shipping for orders over $150 (Australia ONLY)
  • A flat shipping fee of $12.50 applies to orders under $150 (Australia ONLY)
Shipping Carriers:

We partner with various couriers and postal services, including Australia Post, Sendle, and TNT, depending on your location and item type.
Order Tracking:

Once your order is dispatched, you will receive a confirmation email or text message with a tracking ID and a link to track your package. Please allow 1 to 3 business days for tracking details to update.
Address Accuracy:

Please ensure your shipping address is correct before placing an order. If you need to make changes, contact us immediately at info@tespex.com.au. We strive to process orders quickly, so address changes may only be possible within a short window.
Lost or Stolen Packages:

Tespex is not responsible for lost or stolen packages. If your tracking information states that your package has been delivered but you have not received it, please contact the shipping carrier using the details provided in your tracking confirmation.
Returns & Refunds:

We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be in their original condition and packaging. If you receive a defective or incorrect item, please contact us at info@tespex.com.au.
Return Conditions:

Include the full name of the person who placed the order. Provide the order number and proof of purchase (invoice). Items remain your responsibility until they reach our warehouse, so please ensure they are securely packaged. Damages & Issues: Inspect your order upon arrival. If any items are damaged or defective, contact us immediately so we can resolve the issue by either repairing the product or issuing a refund.
  • Damages & Issues: Inspect your order upon arrival. If any items are damaged or defective, contact us immediately so we can resolve the issue by either repairing the product or issuing a refund.

  • Exchanges: We do not accept returns or exchanges for change-of-mind purchases or incorrect orders. Please choose carefully before placing an order.

  • Return Shipping & Fees: If the return is due to an error on our part (e.g., incorrect or defective item), return shipping is free. If the return is due to customer reasons (e.g., incorrect selection, change of mind), return shipping fees are not refundable. If returning items reduces the total order value below $150, the original shipping fee will be deducted from the refund. A 10% restocking fee applies.

  • Refund Process: Contact us via email at info@tespex.com.au with a) Order number) Reason for refund request) Photos of damaged items (if applicable) Once we receive and inspect the return, we will notify you of approval or rejection. Approved refunds will be issued to the original payment method. Please allow up to 15 business days for the refund to be processed. For further assistance, please contact our customer support team.

  • Note: Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 15 business days for the refund to be fully processed.